Holomint Refund & Cancellation Policy

Version 1.0 · Effective July 11, 2026

This policy applies to Holomint Pro, the recurring monthly subscription offered by Optume Ventures LLC through holomint.app. It is incorporated into the Terms of Service.

1. Cancel anytime

You may cancel Holomint Pro at any time: - In the app: Settings → Holomint Pro → Manage Subscription - From the customer-portal link in your receipt email - By emailing mmmilliard@optumeventures.com. We will cancel for you.

Cancellation is available online and takes effect immediately for future billing. We do not require a phone call, a chat, or a retention process.

2. What cancellation does

Future charges stop. You will not be billed again.
Your Pro access continues through the end of the billing period you already paid for, then reverts to the free tier.
Your data is not deleted. Your collection, portfolio, and cost basis are stored locally on your device and remain intact. Pro-only features simply stop working.

3. Refunds

Monthly subscriptions are generally non-refundable for the current billing period, and we do not prorate partial months. You keep access through the period you paid for.
We will issue a refund in these cases:
Accidental or duplicate charge. Full refund.
A renewal charged after you cancelled. Full refund of that charge.
The Service was materially broken or unavailable for a substantial part of your billing period. Refund or credit.
You were charged without clear disclosure or consent. Full refund.
First-time goodwill: if you subscribe and realize within 7 days that Holomint Pro isn't for you and you've barely used it, contact us and we'll refund your first payment. We would rather have a happy non-customer than an angry one.

4. Statutory rights (EU / UK and elsewhere)

Nothing in this policy limits rights you have by law. Consumers in the EU/UK generally have a 14-day right of withdrawal for digital services. Because Holomint Pro is delivered immediately, you may be asked at checkout to consent to immediate delivery and acknowledge that doing so may waive that withdrawal right. Where a statutory right nonetheless applies, we will honor it.

5. Chargebacks

If something is wrong, please email us first. We can almost always resolve it faster than your bank can. Filing a chargeback without contacting us may result in your license key being deactivated.

6. How to request a refund

Email mmmilliard@optumeventures.com with the email address used at checkout and (if you have it) your order number. We aim to respond within 2 to 3 business days.

7. Contact

Optume Ventures LLC · mmmilliard@optumeventures.com